People Operations Lead
Description
People Operations Lead
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com.
About the Role/ The Opportunity:
The People Operations Lead is responsible for leading the People Operations function in Malaysia, ensuring efficient, compliant, and employee-centric delivery of global HR services. This role oversees day-to-day HR operations, leads the Malaysia People Ops team, and drives continuous improvement in processes, systems, and service delivery.
The People Operations Lead acts as the primary point of accountability for HR operational excellence in Malaysia and partners closely with HR Business Partners, Payroll, Finance, IT, and business leaders. This role reports to Director-People Operations.
What You’ll Do:
1. Team Leadership
- Lead, coach, and develop the Malaysia People Operations team
- Allocate work, set priorities, and ensure effective workload distribution
- Drive a high-performance, service-oriented culture
- Provide performance feedback of the team to Director-People Ops
- Development planning of the team
- Ensure proper training and onboarding for new team members
2. HR Operations Delivery
- Oversee end-to-end employee lifecycle processes
- Ensure accurate and timely HR administration and documentation
- Manage employee records and HR data integrity
- Ensure consistent service delivery to employees and managers
3. Compliance & Governance
- Ensure compliance with labor laws and regulations pertaining to each jurisdiction
- Maintain adherence to company policies and internal controls
- Monitor implementation of administrative and procedural rules
- Support audits and compliance reviews
- Ensure proper documentation and record-keeping standards
4. Process Improvement & Optimization
- Identify process gaps and inefficiencies
- Standardize and document HR operational processes
- Drive continuous improvement initiatives
- Recommend and implement best practices
- Participate in designing scalable HR workflows
5. HR Systems & Data Management
- Maintain strong knowledge of HR systems (e.g., Workday or equivalent)
- Ensure data accuracy and system utilization
- Partner on system enhancements and automation
- Generate and analyze HR metrics and reports
6. Stakeholder Collaboration
- Partner with HRBPs to deliver seamless HR services
- Work closely with Payroll, Finance, and IT
- Support managers on HR operational matters
- Represent HR Operations in meetings and cross-functional initiatives
Key Accountabilities (What This Role Owns)
- Accuracy & timeliness of HR operational delivery
- Compliance with local labor laws and company policies of each jurisdiction
- Service quality and employee/manager satisfaction
- Data integrity in HR systems
- Operational efficiency and process improvements
- Team performance and capability development
- Audit readiness and documentation standards
- Successful implementation of HR operational initiatives
What You Need to Succeed
- 5+ years’ experience in HR Operations
- Prior experience managing or leading a team would be an added advantage
- Strong knowledge of HR processes and lifecycle management
- Familiarity with HRIS systems (Workday or similar)
- Good understanding of general labor law across the globe, especially in APJ, EMEA and NA.
- Strong organizational and multitasking skills
- High attention to detail
- Proactive, solution-oriented mindset
- Strong communication skills in English
Additional Skills That Could Set You Apart:
- Experience in a global organization
- Exposure to process improvement or HR transformation projects
- Experience working with shared services models
- A qualification on structured problem solving i.e. Lean Six Sigma (Green Belt or above) will be an added advantage.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.